Roku App Not Working | Roku App Troubleshooting

Why is My Roku App not Working? Troubleshooting Solutions to Follow

Roku is one of the best streaming service providers out there. It allows you to stream the most interesting content available on popular video streaming services like Netflix, Amazon Prime, Hulu, Spectrum, and much more. However, sometimes you may come across issues while using the Roku app because the remote is not working.

So, if you are having a problem while trying to access Roku then the issue can be with the remote. However, in many cases, the problem may not be resolved on your own. That is why getting a Roku app is the best solution.


The Roku app is designed to make users experience friendly and also provide an amazing set of functionality and features. The app can be easily installed on the mobile device and you can enjoy using it.

However, many times users complain about the Roku app not working issue. There are many reasons why you may come across such a problem.


But the good part is that this issue can be easily fixed if you follow the basic troubleshooting solutions. You can also get in touch with the Roku support team for help and assistance.

Roku App Not Working | How to Resolve the Problem?

The Roku mobile app can be downloaded and installed on Android and iOS devices for free. But to use the Roku app as a remote there are a few things that you need to do. So, when the discovery screen opens on the Roku device launch the Roku app. 


But if you are unable to see the device name on the discovery screen then it is clear that the app is unable to connect to the device. Here are a few things that you need to do is the Roku app not the working problem arises.

Things you need to check if Roku App not Working Problem Occurs

Before following any other troubleshooting solutions, the first thing that you need to check is the network connection. Here are the steps that you need to follow.


  • Use your Roku remote to open the home screen.
  • Then go to the Settings menu and select System option. Then click on Advanced System Settings.
  • Here you need to choose the option for Control by Mobile Apps and then select the Network Access.
  • Then select the Default or Permissive is selected mobile app.

Roku App Not Working: Additional Problems and Solutions

If you are using a Roku device then getting an app is a must. It can be of great benefit especially when the Roku remote is not working.

Besides you can also control the Roku, add and remove channels, and much more. But it just won’t work if the Roku app is not working


If this problem arises when you are most likely to experience issues because of wi-fi related problem. Then there are a few things that you need to check.

  • You need to check and make sure that the phone and Roku are on the same network. If the phone or Roku are using different wi-fi networks then they won’t be able to see each other.
  • So, you need to make sure that both the devices are connected to the same network. Most of the wi-fi networks have two different frequency bands. To avoid the Roku app not working make sure both phone and Roku are set on the same frequency.
  • Another thing that you can do to resolve the problem is to check the Roku network access.

    Here are the steps that you need to follow

  1. Use your Roku remote and press the home button.
  2. Here chose the Settings and then select Advanced System Settings option.
  3. Then select External Control and here you need to choose the Network Access option.
  4. Here you need to select the Default or Permissive option.

If you are still unable to resolve the problem and the Roku app not working then try to relaunch the app to fix the issue. You can also restart the Roku app to see if the problem is fixed.


In this blog, we have covered in detail the solutions that can help you fix the problem with the Roku app. But if the problem persists and you are unable to fix it.

Then get in touch with the Roku support team for technical solutions to resolve the Roku app not working issue. 

Roku Help & Support

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